Last Updated: July 18, 2025
These Terms of Service apply to all premium WordPress plugins sold by Woonectar. By purchasing or using our products, you agree to the terms outlined below.
1. Company Information
Woonectar is operated and registered in Zhengzhou, PRC. Our company name is Henan Rao Feng Trading Co., Ltd. Our primary contact method is via email at support@woonectar.com.
2. Trademarks Disclaimer
Woonectar is an independent plugin development business. We are not affiliated with or endorsed by WordPress, WooCommerce, Automattic, or any of their subsidiaries. All related trademarks and copyrights remain the property of their respective owners.
3. Plugin Licensing
When you purchase a Woonectar plugin, you receive a limited, non-exclusive license to use the software under the following terms:
Software License
All plugin code is licensed under the GNU General Public License v3.0 or later.
License Keys
Each purchase includes a license key for plugin activation, updates, and support. License keys are non-transferable and tied to the original purchaser.
- Annual Licenses: Valid for one year from the purchase date. Requires renewal to continue receiving support and updates.
- Free Trials: Valid for 14 days. Converted to an annual license if payment is made at the end of the trial.
- Lifetime Licenses: Never expire and include ongoing access to updates and support.
License keys must not be shared or distributed. Woonectar reserves the right to deactivate any license found in violation of this policy.
4. Automatic Subscription Renewals
Annual licenses are enrolled in auto-renewal by default to ensure uninterrupted service. Your selected payment method will be charged annually unless you cancel your subscription.
You may cancel any time through your Woonectar account or by emailing us. Upon cancellation, your license remains valid until the end of the current term.
5. Plugin Delivery
After a successful payment, you will receive:
- A download link for the plugin ZIP file
- Your unique license key
- Access to your Woonectar account to manage licenses and downloads
If your license expires or is refunded, access to plugin downloads and support will be revoked.
6. Updates and Support
Automatic updates and customer support are available for valid license key holders only.
Support Includes:
- Help with plugin-related issues
- Minor CSS advice for supported themes
- Guidance on integrating our plugins with compatible third-party plugins
Support Excludes:
- Advanced customization
- Theme/plugin conflict resolution
- Issues with unsupported WordPress versions
- Help with expired licenses
We aim to respond to support requests within 1 business day during our working hours (Mon–Fri, 9am–6pm GMT+8).
7. Warranty Disclaimer
Our plugins are tested with the latest WordPress versions and default themes. However, we cannot guarantee full compatibility with every third-party theme or plugin. Plugins are provided “as is” without warranty of any kind.
We are not responsible for any damages, including but not limited to, data loss, site downtime, or business interruption caused by the use of our plugins.
8. Refund Policy
Woonectar offers a 30-day money-back guarantee for new plugin purchases. If you’re unsatisfied, contact us within 30 days of purchase for a full refund.
Refund Conditions:
- Refunds are not offered after 30 days
- Renewals are refundable within 30 days, minus a 15% admin fee
- Refunds void access to plugin updates and license keys
Please email us before requesting a refund. We’re happy to help resolve any issues.
9. Privacy & Data
When you buy from us, we collect:
- Name
- Email address
- Billing details
- IP address (to comply with regional tax laws)
We do not store or access your payment details. All payments are securely handled by our third-party providers (e.g., Stripe, PayPal).
You may request the deletion of your personal data at any time by contacting us.
10. Communications
We may occasionally send product-related emails such as update notices or feature highlights. You can opt out at any time.
We will never share your email or data with third parties.
11. Ownership
All content, branding, media, and code found on our website and within our plugins is the intellectual property of Woonectar. Redistribution, resale, or republishing without consent is strictly prohibited.
12. Changes to Terms
Woonectar reserves the right to update these Terms of Service at any time. Continued use of our products implies acceptance of any changes.
13. Severability
If any provision of these Terms is found invalid or unenforceable, all remaining sections will remain in effect.
For questions about our terms, licensing, or support, please contact us at support@woonectar.com.